Core Topics
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Technology Innovation

We always focus on the research and development, design and innovation, of down apparel, maintain effective investment in research and development and stimulate the leading and supporting role of scientific and technological innovation to continuously enhance our independent innovation capability.

  • We have a scientific technology center with a usable area of more than 10,000 sq.m.
  • We have established a China National Accreditation Service for Conformity Assessment (CNAS) certification laboratory, a laboratory recognized by the International Down and Feather Bureau (IDFB)
  • A number of products have won international awards such as ISPO, Red Dot Design and the Golden Novum Design Award
  • We participated in the drafting and revision of 23 international standards, 13 national standards and 5 industry standards
  • During FY2022/23, Bosideng applied for 246 patents, and was granted 254 new patents with 606 patents registered in total (including inventions, utility models and appearance patents)
Case Study
Technology Innovation

We developed the “New Generation of Ultralight Down Jackets" and created a new pattern of cross-season and multi-scenario wear. The “Puff Collection Recyclable Light Down Apparels” can be easily recycled and disassembled in four processes, and the design has obtained the Red Dot product design award.

 

We developed a heat-moisture balancing technology that combines warmth and breathability, which can satisfy the warmth and ventilation needs of the human body. Such technology was granted a patent certificate issued by the China National Intellectual Property Administration.

Quality Assurance

We pay attention to quality by providing customers with high quality products and services with the product innovative mentality of “Quality+”, and integrate color, innovation and excellent quality into the DNA of our brand.

  • We arrange inspectors monthly for competence comparison to maintain defect discovery rate of above 98% at all times
  • The market disability rate standard of each scenario has fallen below 0.08%, and the market disability rate standard of high-end products has fallen below 0.035%
  • We continue to improve the whole-process traceability mechanism of production suppliers, focusing on implementing a single-piece responsibility traceability mechanism for high-end product lines
Case Study
Quality Assurance

We implement a strict three-level inspection system for product quality to ensure that all inbound finished products comply with applicable quality regulations in the countries/regions where we operate and sell. The three-level inspection system refers to self-inspection by finished apparel factory (Level-1 inspection), ex-factory inspection (Level-2 inspection) and inbound inspection by the product inspection department (Level-3 inspection). Each inspection will be accompanied by an inspection report to ensure 100% execution of the three-level inspection on each batch.

Customer Services

We are consumer-centric, interact with customers through diversified channels, listen to customer needs, constantly optimize service levels, and are committed to providing consumers with an excellent shopping experience.

FY2022/23

  • we achieved 100% closed-loop resolution of complaints from all channels, and the satisfaction rate for handling complaints reached to 98.1%
  • The satisfaction of high-end users reached 96%.
  • We continue to improve customer’s after-sale experience, and the after-sale satisfaction rate increased by 16.9% on a year-on-year basis
Chemical Management

We are committed to providing consumers with safe, environmentally friendly, and responsibly manufactured products. We repay the trust that consumers place in us by managing the use of chemicals responsibly.

  • Under the management requirements of China National Accreditation Service for Conformity Assessment (“CNAS”) for chemicals, we organized a variety of activities in chemical management, to control different activities such as chemical classification, procurement, labeling, storage, warehousing, use, emergency treatment, supervision and inspection
  • We developed a management list of consumable materials, defined the hazard level of designated chemicals in the input stage
  • We engaged third-party authoritative testing agencies on an irregular basis to test raw materials, and we also require our suppliers to regularly test the raw materials supplied to us
  • After upgrading the equipment in the test center, the test center can undertake up to 40 material physicochemical testing programs, including 17 down apparel testing programs
Case Study
Quality Assurance

We focus on the limitation and detection, in the inspection standards for raw materials, of the restricted substances such as APEO (alkylphenol ethoxylates, one of the most commonly used additives in detergents for the down industry), aromatic amines, carcinogenic dyes, heavy metals, flame retardants in the Manufacturing Restricted Substances List (MRSL). The newly purchased liquid chromatogram mass spectrometry instrument enables self-testing of APEO project.